Cancellation Policy

For orders shipped direct from Dallas, you can cancel up to the time the order is shipped.  

For all other orders - except embroidery and custom orders, we cannot cancel your order if the cancellation notice is processed on the day the order is to be shipped.  A minimum of 1 business day is needed to process the cancellation - and we must receive the request by 1 pm the day prior to the actual ship date.

Embroidery and custom orders cannot be cancelled if the embroidery is in process, or the customization has been initiated on your order. 

If your order has shipped, or is shipping on the date we process your cancellation notice, you can return the product subject to the guidelines in the return policy. 

Your order is cancelled when we confirm that it is cancelled.